Payments

Question

I have not been paid for an item i sold and tracking said it was received 5 days ago. Payment is still on hold

eastlaneave · Answer

@lisaz10

That sounds frustrating. Here is how to see when you will get paid:

SHORT VERSION

There are a couple of steps the money goes through.

- Processing

- Payment Holds (if any)

- Payout, which happens automatically after any holds.

Once you are established on eBay, the money will reach your bank account in a couple of days.

New sellers usually need to wait until delivery to get paid.

Try the "Check Payment Holds" button here. It may have more specific details https://www.ebay.com/help/action?topicid=4155

- "New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer"

- "High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order"

https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816

When eBay sends the Payout, it is 1-3 days before the payment is in your bank account.