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payment to seller is package is lost
does the seller get paid if the shipment is lost?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
does the seller get paid if the shipment is lost?
mr_lincoln
Mentor8 months agoHi @dst_dst_kczdreago
The Seller is paid when the customer purchases the item.
The seller should insure packages when they ship for the full amount of the item in case the package is lost or stolen.
The Seller should refund the Buyer if the Buyer files a claim through eBay that they did not receive their package.
The seller should file a Missing Mail piece with USPS or the carrier they sued, this can sometimes shake things loose and get the package moving.
-The Seller should file an insurance claim with the carrier if the carrier declares the item is lost and unrecoverable.