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Payment processing/ cust service hanging up on me
I sold a high dollar item yesterday, shipped it yesterday and the payment is processing with no details. I called ebay and spoke with a cust service rep and inquired why the payment was not released. She put me on hold then came back and stated it would be released today by 10 or 11pm. I asked her what time zone, she did not know, I asked her where is that in the policy for payments processing she did not know. I told her I have never had this issue before. She then said.. is this your first time selling on eBay? Are you kidding me. I simply said are not looking at my account? 8 years thousands of items sold. I told her the way she was speaking to me is unprofessional and not ok, I asked for a supervisor she hung up on me. I attempted to call eBay back from 2 different phones and the AI which is absolutely the worse said there was no one available because it was outside of business hours. What it is 2pm pacific time on a Monday. Absolutely ridiculous. Guess they will be loosing a seller.
eastlaneave
Mentor5 months ago@kat2905_7
I'm sorry that happened.
There is no incoming line for eBay, if you try, it always says it's outside of business hours. You have to request a call again.
If the payment is processing, sometimes it takes more than 24 hours. I am not sure the reason, but I have never heard of the payment to be reversed at this point. It just takes time. It may make a difference if the buyer uses a specific type of card.
If your payment is On Hold, it may be because it is a higher dollar item than recent sales.
Try the "Check Payment Holds" button here. It may have more specific details https://www.ebay.com/help/action?topicid=4155
- "High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order"
https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816