Payment on hold even after payment bank accout was verified by eBay

Question

Hello,eBay Payment team put my payment on hold even after payment bank account (mini deposits and credits) was verified by eBay. Now they are asking bank account statement to verify that it's my account ðŸ™‚ eBay knows my name, social and bank account that's required for my payout. Why do they need any further info ? Pls help or advise on how to request a payout which does not require invasion of privacy! -thank you

lady_madonna · Answer

@nigvij

It is not an invasion of privacy. Ebay needs to verify your bank account actually belongs to you, just like any financial institution requires. Maybe there was a slight discrepancy between your Ebay registered information and the information with your bank account. (such as Jim instead of James, Avenue instead of street, etc.)

ACCORDING TO EBAY:

Verifying your details helps you avoid any delays in receiving your payouts.

Weâ€™ll verify your details when you register for a seller account, or if you update any relevant information on your account.

If weâ€™re not able to verify your details, we may contact you for more information, or put a banner on your eBay account to let you know what action you need to take. You may not be able to receive your payouts until we verify your details.

If we canâ€™t verify your linked checking account using one of the methods above, you may need to send us a color picture of a recent bank statement for that account. If we need this additional information, weâ€™ll send you an email with instructions on how to upload the image.

Please make sure that the bank statement:

Is for the account youâ€™re trying to register
Is for an account that belongs to you and shows your first and last name or legal business name
Is 3 months old or less
Shows at least the last 4 digits of your bank account number
- If itâ€™s a credit union account, include the last 4 digits of the account number and not the member number
Contains the official letterhead of your bank