Payment On Hold

Question

I sold something mid June and they placed the money on hold while on review. Nearly 1.5 months later it is still under review. I have spoken with a few representatives on E Bay and they say a ticked is open and it will be resolved in a few days. I am on the phone with another reprehensive now and it sounds like the same thing. Any suggestions?

comics-scifi-collectibles · Answer

@houstonexoticautoparts Funds are held for 30 days for all sellers when the sale totals 1k or over. So if it's been 30 days then there might be something wrong your seller registration.

You will need to contact eBay customer service from #5 below but here are some tips that might help you.

eBay won't tell what doesn't match for security reasons.

1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.

2 .The bank account must be a brick and mortar checking account, not a virtual one.

3. Your registered name and address on your eBay account must match your checking account and

government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.

I had to add my middle name to my eBay account.

John B Doe is not the same as John Brian Doe.

You can confirm or update your eBay account information here:

https://accountsettings.ebay.com/profile

4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.

5. If you have any problems with registration here's how to contact eBay customer service.

Scroll to the bottom of the linked page, click the "Contact us" option, type "agent" into the popup chat box, and choose your contact method.

https://www.ebay.com/help/selling/getting-paid/registering-seller?id=4792