Locked
Discussions in this board are limited to the original poster and Community Mentors
Payment on hold
Can the customer close a hold on payment or request that the hold be removed, that they had initiated
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
Can the customer close a hold on payment or request that the hold be removed, that they had initiated
wooden_flower
Mentor2 years agoIf the hold was from a not received claim or a return request, the buyer can close the claim or request form their purchase history.
If the hold was from a payment dispute through their credit card, you have to wait for the dispute to close - the buyer can only contact their card issuer.