Payment not received

Question

I recently updated my account and sold an item. All of eBay's pages and the buyer's info indicates that payment was made, but it does not show up in my bank account. I am reluctant to complete another sale until this is resolved. Suggestions??

eastlaneave · Answer

@judyslou

That sounds frustrating.

If you see the buyer's payment in your eBay account, it's just a matter of time before it comes to your bank account.

If you DON'T see the buyer's payment in your eBay account, the buyer didn't pay you.

Here is how to see when you will get paid:

SHORT VERSION

There are a couple of steps the money goes through.

- Processing

- Payment Holds (if any)

- Payout, which happens automatically after any holds.

Once you are established on eBay, the money will reach your bank account in a couple of days.

New sellers usually need to wait until delivery to get paid.

You can see all transactions on your account here: https://www.ebay.com/sh/fin/transactions

1) check here to see if the payment is "Processing" or ready for Payout (Available)

Here https://ppcapp.ebay.com/myppc/wallet/list

( Or: https://www.ebay.com/sh/fin )

-- Generally, new or infrequent sellers get the payout when the item is delivered. There are some exceptions when payouts can be held longer.

-- Here is a help page where you can learn more, and you can check when to expect this payout.

https://www.ebay.com/help/fees-billing/payouts-payments-paid/get-paid-managed-payments-seller?id=4814

2) Try the "Check Payment Holds" button here. It may have more specific details https://www.ebay.com/help/action?topicid=4155

- "New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer"

- "High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order"

https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816

3) When eBay sends the Payout, it is 1-3 days before the payment is in your bank account.