Payment keeps getting declined

Question

Every time I hit checkout, an error pops up that says EBay couldnâ€™t process my payment. The card isnâ€™t expired, has enough money, and isnâ€™t under a fraud alert or anything

jtzvwbug · Answer

@zonda623

Below, are some tips from eBay about payment issues/error messages. If you continue to have trouble, look at the bottom half of this post for ways to contact eBay. Good luck.

If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:

Check you've entered your payment details correctly
Make sure your billing address matches the address on your payment method
Try checking out on another device. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa
Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again
Make sure your payment method hasn't expired. For example, if you're paying with a credit or debit card, check the expiry date on the card
If you're using a new credit or debit card, you may need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions
When you place an order for items from different sellers on eBay, you may see duplicate pending charges appear in your credit card or bank account. Donâ€™t worry, this doesnâ€™t mean youâ€™ll be overcharged. These payment authorizations are not charges, and will typically be removed from your account within a week. In some cases, your bank may take up to 30 days to remove these authorizations

Best Option:
To request a call back from eBay, click on this link > Request a call back

Read the steps below, if you "Require" a chat option to communicate with an Agent. Then, use the Contact eBay link below to start a chat session. You'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent. You'll see a wait time estimate:

Use the Contact eBay link below and scroll down to > "Need more help?"
Click on one of the closest options (Selling or Buying) on the page.
Click on the appropriate topic related to your question(s).
Look for the "Chat with our automated assistant" link.
After a couple of questions you should type "Agent" into the text box if the assistant can not help.

Click on this link to begin an eBay Chat > Contact eBay

eBay Customer Service help is also available on social media:

> www.facebook.com/ebay
>www.X.com/ebay

Do Not Post Your Account Information Publicly. Use the private messaging options:

You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.

The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.