Payment Holds

Question

Hello.Rather new seller here. Just over a year now. and recently my payment holds have been extended to be about twice as long as they were previously. At one point I was getting paid instantly before even shipping, and now its 7 to 10 days after the item delivers. I'm a top rated seller, my return rate is under 5%. I simply don't understand what I'm doing wrong here. Can I get some guidance as to this?

evry1nositswindy · Answer

Did you change the type of item you are selling? This can trigger a change in holds, especially if it is a category with higher return rates.

love2beselling · Answer

Hi. I noted your excellent feedback. Payment holds can happen for a variety of reasons. This board is staffed by volunteer mentors who are experienced sellers. We do not have access to your account, only ebay customer service does.

I suggest you reach out to them with your excellent question. Keep in mind it's a holiday weekend right now and that will likely slow their response time.
Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
6. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebayforsellers/
6am to 6pm PST

Best wishes with your selling
Kathy Love2BeSelling

Posting ID. On eBay since 2002 with over 18000 feedback.