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Payment holds.
There is a payment hold on my account says I needed to upload tracking for all items sold which I have.
but I got a email telling me to respond to the email once all items sold was delivered and I could show proof of delivery by uploading tracking numbers for each which I have but there is no way to response to the email has anyone else had this issue and if so how did you resolve it to where you got paid
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comics-scifi-collectibles
Mentor1 year ago@malal_297 This sounds like it might be something other than the normal payment hold policy that @mam98031 informed you of. It's hard to say though since we can't access accounts.
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
All buyers payments are managed by eBay and sent to your linked checking account. eBay doesn't offer the debit card payout option at first.
How getting paid works>
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
( If you don't see the option on this page to request a call back try back later during business hours of 9 to 5 PT. The option may not be available during high call volume times but this is the best way to contact a Managed Payments Agent)
mam98031
Mentor1 year agoEbay has had a rule for many years that pertains to New Seller and sellers that have been away from selling for 90+ days. The following is the policy that outlines why you money is likely on hold.
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&redirectedFrom=4155