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Payment dispute
Buyer starts a payment dispute after receiving item. Do you need to send proof of delivery in response?
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Buyer starts a payment dispute after receiving item. Do you need to send proof of delivery in response?
eastlaneave
Mentor5 months ago@bluephoenixdj
I would send proof of delivery, also
- the 'Order Receipt' that you can find under "Print Packing Slips and more" on the website
- a copy of the shipping label if you kept one.
What reason did they use for the dispute?
bluephoenixdj
OP5 months agoHasn't received refund.
Didn't agree to subscribe and requested refund.
The buyer never asked for any type of refund. I sent them a message but they haven't replied.
eastlaneave
Mentor5 months ago@bluephoenixdj
Just respond through the dispute and watch the deadlines.
You may be able to ask for the item to be returned.