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Paying to return purchase that is not item pictured
Hi. I am a buyer that searched for several hours for a necklace. It arrived packed well, but is not the item pictured on sellers page. I received a label to return it, but the shipping is on me. I’m an elderly woman, & this is hard on me. When I asked seller why I did not get necklace in photo, he says I’m in error…but
I can see difference in item pictured & item I received. Should I be paying return costs?
5 comments
marya7548
OP1 year agoThank you - lesson learned. I had not put in return request under correct category. I had customer service rep call me; EBay gave me full refund. I am lucky this time. Going back & forth with seller was not effective.
wooden_flower
Mentor1 year ago@marya7548
Did you open a return request? If yes, what reason did you pick? That is what determines who pays the return shipping, which should be the seller in this case.
If you have not opened a return, Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
disneyshopper
Mentor1 year agoThe easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
If the seller has a No Returns policy, and you state a buyer's remorse reason, the seller can decline the return. If the seller accepts the return, then you pay return shipping.
marya7548
OP1 year agoThank you - I did not request refund under proper category. Will not make that mistake again. EBay customer service issued me a full refund. I appreciate your replying…thanks again!
wooden_flower
Mentor1 year ago@marya7548
I’m so glad customer service took care of it for you ðŸ˜