Partial Shipping Refund

Question

How do I give a partial refund on shipping for a customer who purchased multiple items after the customer has paid? I have attempted to do so by opening the order details but it does not offer a box to enter a set amount. Thank you for your assistance.

lady_madonna · Answer

@maylea_26

Locate the order in Seller Hub. https://www.ebay.com/sh/ord
From the dropdown menu, select Send refund.
Choose a reason for the refund.
Specify a refund amount for the item or for the order.
Enter the desired refund amount, and select Send refund.

eastlaneave · Answer

@maylea_26

Try this:

1) Go to your Sold order here: https://www.ebay.com/mys/sold
2) Select "Send Refund" from the drop-down list to the right.
3) You will be able to select the exact amount of the refund to send.
4) Confirm the refund