Partial Refunds

Question

If the seller offered a full refund, why why would they not offer a partial refund?

eburtonlab · Answer

If an item is not as described, the buyer is entitled to a return at the seller's expense and a full refund provided the item is returned in the condition it was received in.

Many sellers will require the buyer to return the item for a full refund, and some will not refund at all unless the buyer is willing to return the item.

Sellers are often suspicious of a buyer that buys an item only to turn around and fish for a partial refund on a (possibly) flimsy pretext as a sort of after-the-fact discount using the implicit or explicit threat of negative feedback to extort the seller, particularly if the buyer refuses to return the item for a full refund. Many sellers will avoid partial refunds entirely in order to deter such behavior, and insist on a return of the item for a full refund instead.