Partial Refund Process

Question

So, I guess it's very difficult or impossible to get someone from eBay on the phone so here I am on the forum.

I bought an item a couple weeks ago, turned out to be defective. I contacted the seller and he seemed to want to give me a partial refund for the item, which I've accepted but I'm not sure how to proceed safely.

He has asked me to close the return to be able to send me the refund. That kind of makes sense, but also seems like I could lose opportunity to get a refund. Should I close the refund?

Right now the return process has just started so I haven't even marked the item as shipped. If I mark it as shipped, and marks it as delivered, could he give me a partial refund or would he have to give me the whole refund?

Thanks.

wooden_flower · Answer

@karnageskicks Do not close the return. Tell the seller to offer the partial refund through your return request. You then accept it through the return, the seller makes the refund through the return.