partial refund on defective item never came through

Question

Received a damaged item that can only partially be used not complying fully with its purpose. i agreed to keep it for a partial refund that has never been sent. there is no way to contact ebay on this. it seems unfair.

Unknown · Answer

Hi @hanakaz

Is the return request still open? There is a Blue Button in the link below that you can click on to check the status of your request (if it is still open). You can ask eBay for help.

Asking eBay to step in:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/ask-ebay-step-help-buyers?id=4701&st=3&pos=1&query=Ask%20eBay%20to%20step%20in%20and%20help%20for%20buyers&intent=Ask%20ebay&lucenceai=lucenceai&docId=HELP1382