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Partial refund as item had missing part but now item stopped working altogether
I purchased an EV wallcharger - upon opening the box I discovered a £15 bracket was missing and obtained a partial refund. About a month later the wallcharger stopped working - my NICEIC electrician teat the item and confirmed it was faulty. Seller originally said they would refund but have not done so. It looks to me as the EBay system does not understand more complex issues. Customer services promised to check 13/1/25 and if no refund would help me but they also have gone silent. This is an over £200 item - perhaps I need to end my 15 years EBay relationship?
1 comment
lady_madonna
Mentor1 year ago@riley1803
If it has been more than 30 days since you received the item, Ebay can no longer help you.
By the way,
This is the Ebay U.S. site. Since you are located in the U.K., you will need to use the Ebay U.K. site to seek assistance. Sign out of the Ebay U.S. site, sign back in to the Ebay U.K. site:
https://www.ebay.co.uk/
Here's a direct link to support in the UK:
https://www.ebay.co.uk/help/home
The contact link is at the bottom of that page.
Ebay UK Member to Member support:
https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport
Ebay UK Customer Service:
https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000