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    Partial refund
                     

    Does buyer have to open a case for damages. She tells me she doesn't know how. 2 out of 8 dishes were broke. I've tried for days trying to figure out how to give her a partial refund through my Android phone and from my iPad. I tried calling ebay but can't find #

    us-galik
    us-galik
    1447View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    wooden_flower

    wooden_flower

    Mentor3 years ago
    74096View listings

    If you’re using the website on your iPad, go to your sold items.  There is a menu next to each - select ‘send refund’ next to the one you want to refund.

     

    In the iOS app, click on the # of sold items, view the order in question.  Where the bottom banner says purchase another label, click the little arrow to see other options - send refund is at the bottom.

     

     

                                           
                                                                                     
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