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Partial order/order incomplete
I placed an order on Dec 28,2025 as a guest. (I will never do that again!) I have the order confirmation with all the information.Yesterday only part of my order arrived. I was supposed to get 3 boxes of Nivea cream and I received only one. I am getting nowhere with the chatbot.
What is the fastest and simplest way to handle this?
I have my order # and item # . I have about a week left if I am to get a refund and I have no idea how to send it back.
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