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Partial delivery
Summary: ganesa_7572 is seeking advice on how to report a seller who has not shipped the remaining items from an order. They purchased three pieces of the same item but only received one because the seller claimed the others were damaged. Although the seller initially promised to ship the rest in 1-2 days, there has been no update, and the order status incorrectly shows as delivered. ganesa_7572 asks for guidance on reporting the issue if the seller does not respond.
Hello, good day, need some assistance in terms of partial delivery of the order quantity. Have purchased 3pcs of same item, seller sent one pc as the rest of the quantity got damaged as they claimed, hence agreed for them to send the one pc first, item sent fast and received. For the balance 2pcs, there is no update yet, seller mentioned 1-2 days they will ship out, but the order status mentioned as delivered, how can we make a report if the seller does not respond to our requests? Any experiences? TIA
lisa5768
Mentor3 days ago@ganesa_7572
The seller may or may not actually ship the additional items and may attempt to string you along until you can no longer receive a refund through eBay. If you do not receive them within 30 days of the first delivery you need to open a not as described refund request BEFORE day 30. If you wait longer than that you will not be able to request a refund.
When you receive something, but it is not everything you ordered, you can open a not as described case to get your money back. You have 30 days from the delivery date to open the case.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Go to your purchase history and in the drop down menu for the item select return this item, Select Missing parts or pieces, since you did not get all you ordered, for the return reason.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.