Pakage not delivered

Question

I bought an item as a guest, but I also have an account with the same email that I used as a guest. I got an email for the item saying it should be here April 18, 4 days ago, with a tracking number that when I clicked on it said ther was an error and wmi couldn't track it. Everytime I try to use the contact option it asks me for my order number and email. When I put it in it signs me into my account rather than letting me do it as a guest and says I don't have any orders. Please help.

comics-scifi-collectibles · Answer

@sooper_358 If you made the purchase using a guest account it will not be in your purchase history. Log out of your eBay account and request the guest account details from this page: https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st= Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account. If you need help starting a refund request here's how to contact customer service. eBay agents are working from home so you have to request a call back or live chat. 1. CLICK THIS LINK: https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid 2. Request a call back If you are located outside of US or Canada then you will need to use the Chat option or Social Media 3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible. . https://twitter.com/askebay https://www.facebook.com/eBay/