Paid Order Not Appearing in Orders

Question

I placed and paid for an order, but it has disappeared and is no longer visible in my orders.

Transaction date

Posted date

Jan 28, 2026

Jan 29, 2026

The reference number and description will be provided in subsequent correspondence

mr_lincoln · Answer

Hi @iris_848

Here is what we share with members who accidentally purchase as a Guest:

You have inadvertently purchased as a Guest.

First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy

Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay

On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.