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Paid for item but payment hasn’t been taken out
I paid for an item which is now marked “paidâ€, using my PayPal debit card, but the payment hasn’t been taken from my account which normally happens quickly. I did receive an email, supposedly from eBay, which says I need to resend my payment. However, I’m not sure o trust that, as nowhere in the eBay app or from a computer, does it say anything about it. They both just say “paidâ€. I don’t care to click the link in the email in case it’s phishing.
2 comments
theshoppingmom2
Mentor2 years ago@ozarksephemera I would contact customer service to see what is going on:
I have experienced this before. This is what I did :
Clear cookies
Clear cache
Turn off and back on device
log off and log back in to my account.
If this does not solve it then you will need to contact eBay and ask them to open a ticket on your account.
You can contact eBay Customer Service:
A- . If you have a North American phone number, you can select the option to have eBay call you.
https://www.ebay.com/help/-/contact-ebay/contact-ebay?id=4379
(If you don't have a +1 phone number, then use the human chat option instead.)
1. On the eBay Help page, type a few words about the problem.
2. Find a topic that is closer related to your issue.
3. Scroll down to the bottom of that page.
4. You may see the "Have us call you" option.
5. If not, click the automated chat option.
6. When automated chat opens, scroll down to the bottom and look for "Contact an Agent".
7. If you don't see it, then click "See More" until you do see the "Contact an Agent" option.
8. Click the agent option, and choose the "Have us call you" option.
9. Turn off your spam filter if using a cell phone or the callback may not get through.
B-. Another way to contact eBay:
1) https://www.ebay.com/help/contact_us?id=4822&st=10 (If you receive the chatbot type AGENT in the box)
2) https://www.ebay.com/help/contact_us?id=4105
3) https://www.ebay.com/help/contact_us?id=4191&st=10
At the LEFT
1) Click "Chat with our automated assistant"
2) Click "See More" in the chat window
3) Click "Contact an Agent"
4) Click “Have Us Call Youâ€.
C -. You can also contact customer service by sending a private message on social media.
You leave a message, and an eBay employee will get back to you as soon as possible.
You can private message them and explain your situation.
Do not leave private information on the the public board
https://twitter.com/askebay
https://www.facebook.com/eBay/
ozarksephemera
OP2 years agoThank you so much!