Paid for item but never got shipped

Question

I purchased an item two weeks ago that still hasn't been shipped. My cancellation request was denied. I have had no contact with seller

inceptions · Answer

Hi @jefma2836

The correct coarse of action for this is not to request a cancellation. Here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.