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Paid and Seller will not respond
I purchased an item and the seller messaged me after I paid for it and said that the item is now broken and that he can’t figure out how to do a refund. I asked him when I was gonna receive a refund and he will not respond. Why doesn’t eBay have a solution for this he’s clearly doing this on purpose.
2 comments
kensgiftshop
·3 years agoYou'd be surprised how many sellers just jump into selling and don't have a clue what to do if something goes wrong.
If they don't cancel or ship, open an Item Not Received case after the estimated delivery date.
That is Ebays solution in cases like this.
rfmtm
Mentor3 years agoSeller simply needs to cancel the transaction. Otherwise, when the estimated delivery date passes open an Item Not Received dispute to get a refund.