Package was damaged

Question

Shipping damaged my package , I've talked with the seller and he told me to put a claim on it, how or what claim do I put this under?

comics-scifi-collectibles · Answer

@cd240 Insurance is for the SELLER. You are covered by the eBay Money Back Guarantee.

Contact your seller and let them know what happened and point out the eBay rules to them. Provide the seller with photos of the item, the box, and the packing material so that they can try and file an insurance claim. Hold on to all items in case the postal service wants to see them.

Here's what you need to do:

Open a return with the reason ARRIVED DAMAGED
Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701