It sounds like the seller used one of the special services where they start the shipment through FedEx or UPS and then it gets turned over to the USPS for the final delivery. Problems occur with this service when the USPS does not think that the other service has paid them. This is not the sellers fault but a problem between the USPS and the other service.
You are protected by eBay and will need to open an "Item not received" case. Check your purchase history for the last estimated delivery date for the item. Once this date has passed by at least one full day and not more than 30 days you can open the "Item not received" case. The seller has three days to prove with tracking that the item was delivered or is still moving through the shipping system. If they cannot do this then you go back to the case and "Ask eBay to step in". eBay will then force a refund from the seller.
jacbarcollectibles
Mentor4 months agoIt sounds like the seller used one of the special services where they start the shipment through FedEx or UPS and then it gets turned over to the USPS for the final delivery. Problems occur with this service when the USPS does not think that the other service has paid them. This is not the sellers fault but a problem between the USPS and the other service.
You are protected by eBay and will need to open an "Item not received" case. Check your purchase history for the last estimated delivery date for the item. Once this date has passed by at least one full day and not more than 30 days you can open the "Item not received" case. The seller has three days to prove with tracking that the item was delivered or is still moving through the shipping system. If they cannot do this then you go back to the case and "Ask eBay to step in". eBay will then force a refund from the seller.