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Package stuck after eBay hub delivery – anyone experienced this ?
Hi everyone,
I’m looking for advice regarding an eBay International Shipping order that seems stuck and I’m getting very confused information from the seller.
I ordered a machine on April 27, 2026 (around 566 USD) from seller “yiyiukmall”.
At first, the seller sent me a FedEx tracking showing “Delivered” in Glendale Heights, Illinois, USA, signed by someone named “OSANDOVAL”. Since I live in Switzerland, I thought they had sent me someone else’s tracking number.
After checking more carefully, I now understand this was apparently the eBay US hub delivery (Seller to Hub step), not the final delivery to me.
The issue is that:
the package has shown “Shipment information received” since May 2,
there have been no updates since then,
DHL Express support cannot properly recognize the shipment in their system,
and eBay still says “Your item may still be on its way”.
The destination is Geneva, Switzerland.
Has anyone experienced this with eBay International Shipping before?
Is it possible that the package is stuck between the eBay hub and DHL handover?
I’m trying to understand whether this is just a major delay or if I should already assume the package may be lost.
Thank you.
comics-scifi-collectibles
Mentor4 months ago@sy_7467 Your only option is a not received refund request case. I know you'd rather have what you ordered but when a package lost like this there's nothing else to be done.
Since the package was lost after the delivery to the us HUB eBay will refund you out of their pocket.
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701