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Package shows was delivered by USPS, but customer says did not receive item
What action do you take when an item shows it was delivered, but the buyer says they did not receive it? USPS shows that it was delivered on the tracking details.
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wooden_flower
Mentor3 years agoSend the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered. If mis-delivered, the carrier should try to retrieve the package.
If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.
If sent to the zip code on the payment, and tracking shows delivered, eBay will close a not received case in your favor.