Package returned to sender. How to fix it

Question

the item I mailed to buyer was returned to me saying address does not exist. I don't want to pay to mail this again or I'm loosing money I want to refund the cost of item but keep the money from shipping because it's not my fault the buyer did not give me a proper address.

inceptions · Answer

Hi @sterha17

You can refund the buyer the purchase price only, not including shipping.

There is no need to mention fault however when you contact the buyer to let him know that the package was returned for a bad address. It's a good idea to attach a photo of the label so the buyer can see the reason USPS stated for the return.

Let the buyer know you have relisted the item under #xxxxxxxxxxxxx, and that he can repurchase it if he is still interested. Remind him to be sure to correct his address using the Change link at checkout to ensure a successful delivery.