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    Package Returned to Sender
                     

    I am a seller and a package I shipped was returned to sender (me) Should the buyer pay to reship and How does buyer pay to reship item? Note: The address I used was correct and I don't believe I was as fault. I shipped a book via USPS Priority Mail in a Medium Flat Rate Box.

    media_archival_studies
    media_archival_studies
    58View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    fashionsandbeauty4u

    fashionsandbeauty4u

    Mentor1 year ago
    eCommerce Specialist4805View listings

    @media_archival_studies 

    When this happens, you can cancel the order for problem with Buyer's address. Then refund minus the original shipping. Then relist it.

    It is recommended that you contact the Buyer to let them know what happened. The Buyer can then purchase again once they correct their address. 

                                           
                                                                                     
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