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Package Not Recieved by Authentication Hub
Summary: lovin6luxury reported an issue about not receiving a package from the Authentication Hub. The post contains no further details or responses from other participants.
I need some help here because Ebays Authentication Team is giving me the runaround and not doing their job properly. So now I have to figure out the Authentication Hubs shipping policies and procedures for them. I sold a designer handbag on 5/6. It was shipped out on 5/7. USPS tracking states that it was delivered on 5/11 at 1254 when an individual picked it up at the Wood Ridge, NJ Post Office. Ebays Authentication Team says Hub never recieved it. On Sat, 5/23, I went to the post office and requested they print out a copy of tracking for me. The postal employee explained that caller service is where a business has too many packages for a PO Box, so the PO holds and waits for a service or auth individual to pick up. I was told by Authentication Team Mrmber Kuara to put in a missing package request for misdelivered mail. Because it was delivered to Wood Ridge instead of Moonachie. I told her all of my packages go to Wood Ridge before they are accepted at the hub. Regardless, I did this.
