Package not received. Have a ref.# but can not follow up with a live person. Does anyone have a #?

Question

The # I have keeps telling me I have called after hours even though I have called several different times but get the same answer. Then it hangs up. The number I have is 866-540-3229. Any help would be appreciated.

lady_madonna · Accepted Answer

Ebay Customer service does not have a direct phone line. There is no need to contact customer service regarding an item that has not arrived. What is the latest estimated date of delivery, as shown in the Order Details in your Purchase History? Has that date passed already?IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:Go to your My Ebay page >> Purchase history Select â€œMore act...

jacbarcollectibles · Answer

eBay has not had direct incoming call service since covid. Any phone number you have will not be answered and probably has that message being given out. You need to use the following customer service link to receive a call back.

You can contact customer service using this link to bypass the AI questions and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time.

Most things on eBay do not require customer service assistance and can be done through the site. You go to your purchase history and open a case for an "Item not received within 30 days of the last estimated delivery date. If you purchased the item as a guest and not through your account then you need to find the confirmation email for the order and it will have special log in instructions you need to see the actual purchase and open any case you need to.