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"Package not delivered" when tracking shows it was
Buyer wants refund saying package was not delivered although tracking shows that it was. Is it my responsibility to refund when I've followed all the seller best practices?
1 comment
lady_madonna
Mentor8 months agoRespond to the buyer's message with the tracking number and tracking information that proves delivery.
If the buyer files a Refund Request you will be required to reply to the request with the same information.