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Package mix up
I sent the wrong item to a buyer so what should I do?
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Discussions in this board are limited to the original poster and Community Mentors
I sent the wrong item to a buyer so what should I do?
mr_lincoln
Mentor3 years agoHi @knic83040649
-Send the correct item to your customer. Ask them to return the wrong item and you will refund them their shipping cost to return it ... unless its worth less than the return shipping cost, then let them keep it.
-Message them ASAP to let them know what you are doing about it.
-The Buyer can file a not as described return which means you pay for a return shipping label and then have to refund when you get the wrong item back.
-If they file a return there might be a choice to send replacement if that's part of your return policy.
-I see you are using the no returns accepted setting ... I do not recommend that, you can Accept returns and set it so Buyers pay return shipping if you want. You have more flexibility on the return process if you accept them opposed to not accepting them. eBay has two return claims that bypass the No returns accepted setting and many Buyers know about them. If they file a false Not as described return you get charged the return shipping and get a ding on your Seller metrics unless you Report the Buyer for abusing the return process.