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Package mailed 8 days ago. Seller asking for full refund.
A request for full refund after only 8 days seems too soon to issue it. What do I do?
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Discussions in this board are limited to the original poster and Community Mentors
A request for full refund after only 8 days seems too soon to issue it. What do I do?
jewelryof92
OP2 years agoThe buyer has not filed a claim. Only contacted me in a message. I sent several responses that it had only technically been 7 days since I had posted the package and that I would continue to monitor its progress. Thank you from your response.
mam98031
Mentor2 years agoAnytime there is an issue with the tracking via USPS on a package there are some steps you should take right away with or without the buyer having to file an INR [item not received]. This is something you should always do, with or without the buyer having to open a claim.
First go to the USPS website and call up the tracking number and review all the entries.
Second sign up for email notifications to any changes to the tracking. Click on the down arrow to the right of "Text & Email Updates". Fill in the info.
This serves to give you up to date info on the movements of the package. It can be real handy if you end up closing the INR out and refunding the buyer because the item really was lost. Then if the item gets delivered at a later date, you will be notified. You can then contact the buyer and let them know you are aware that the item has finally been delivered. Politely and professionally ask them if they want to repay you for the item and keep it or if they would prefer to return it to you.
Now you need to go and file for a TRACE on the package.
https://usps.my.site.com/emailus/s/
Just fill in the info they ask you. You will need the buyers address, so make sure you have that info ready when you go to fill in the info.
Make a note of the Tracking claim number as it could be handy later.
Contact your buyer and let them know that you have filed for a Trace on the package and you will keep them fully informed with any information you get from USPS. Let them know it takes 48-72 hours for them to respond.
If there is an open INR, ALL you communications with the buyer should be done inside the claim. Even if the buyer emails you in regular Ebay emails, respond in the claim.
There is no reason this should be getting refunded anytime in the next few days. Ebay will keep an INR minimally if there is movement / tracking entry within the last 7 days. And because your buyer hasn't opened an INR, just be nice to them and let them know you are on the job and trying to find the package.
mr_lincoln
Mentor2 years agoHi @jewelryof92
-Did you print the shipping label through eBay?
-Did the Buyer file a claim that they did not receive the item by the estimated delivery date? If there is a claim you have to respond to it or the Buyer can have it closed and you will have to refund and not get the item back.
-If so did you upload the tracking number to the claim within the 4 days you are given to do that?
-You are a relatively new Seller and therefore a scam magnet for Buyers trying to get stuff for free or a reduced price
-There have been two known USPS hubs with extensive delays, one in GA and one in TX. You can file a missing mail piece with USPS in hopes of shaking it loose if that is the issue or if it is stuck somewhere else.