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Package lost in mail and I don’t know what to do
I sold a pc on the 28th of march. I shipped it out the next day. The delivery was supposed to be on the 8th of April at the latest. The tracking updated a few times, and now the last update is from Friday, April 11th saying that they requested a kissing mail search. The buyer is now requesting a refund. The funds for this item are on hold until the buyer gets the item. I don’t mind giving a refund, but since my item is lost will I be able to be compensated? Will I get a replacement? Please help because after I give a refund I don’t know what I am supposed to do.
5 comments
mam98031
Mentor1 year ago@mat-146670
DO NOT refund yet.
If a buyer contacts you with a delivery issue or if the buyer opens an INR, IMHO these are the steps to take.
If an INR was opened, make sure you upload the tracking number to the INR right away.
Go to USPS website and review the detail tracking info.
On this tracking screen there is a place to file for email updates as there is movement on the tracking. Sign up for that so you get informed right away when something gets entered to the tracking.
Go and file for a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry
Contact your buyer. Keep all contact inside the INR filed so everything is recorded on the claim. Let your buyer know you are working with USPS to get their package delivered. Apologize for the delay. And let them know you filed a trace which takes between 48-72 hours for USPS to respond. As you get any information you will update the buyer right away. Assure your buyer that you are working this problem and will continue to do so until a proper resolution.
If there is movement on the tracking within the last 7 days, Ebay will keep the INR open. Do not voluntarily issue the refund yet. It is highly likely the package is going to get delivered, it is just late. Annoying for the buyer for sure. Just stay in touch with them and assure them you are working on a resolution.
mat-146670
OP1 year agoThank you, I will see how this goes.
mam98031
Mentor1 year agoYou are welcome. The vast majority of packages show up. Late, but they get there, so don't assume a package is lost because it is late.
mat-146670
OP1 year agoOkay, I waited for at least a week to see if the package would show up, and it did not. eBay then reviewed the case and gave the buyer their refund. My package is still lost and I did. Of receive compensation. What do I do?
mam98031
Mentor1 year agoIf it was insured, file a claim.