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Package Lost
Tracking shows package not delivered and it's been a month. Refunded customer and USPS denied claim. I will appeal but am I just out a few hundred bucks? Seems like there would be something someone could do. There is no way to get a hold of Ebay so that's dead.
1 comment
mr_lincoln
Mentor1 month agoHi @tuesdaytea
Late last year eBay launched a new Seller Protection that may or may not apply, here is the basic protection:
If the following criteria is met eBay will reimburse you if the package is eventually delivered after you have refunded a Buyer through an eBay claim that they did not receive their package AND delivery is confirmed through tracking on eBay. eBay launched this new Seller protection in late 2025.
1. Seller prints the shipping label through eBay
2. Seller ships and gets a carrier scan within their Handling time
3. Buyer files a claim through eBay that they did not receive their package AND the Seller refunds the Buyer through the eBay claim
4. The package is delivered later and after the Buyer has been refunded, eBay tracking confirms the delivery
You can certainly try reaching out to eBay but there is nothing they can do.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST