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package delivery error
I shipped an item to a buyer and my tracking label says it was delivered almost a week ago but ebay still says it is in transit. How do I get that changed so that my payout can be received.
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jacbarcollectibles
Mentor1 month agoIf the shipping carriers website shows the item delivered but eBay does not then you need to contact customer service and ask them to manually check the tracking.
You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent” several times before the system gets the message and lets you ask for the call back. Please be aware that there are several things that can prevent you from receiving the return call. Some phone service providers have spam filters that will block eBay calls. Also, this can happen if you are using a VOIP phone number from your Internet provider.