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Package delivery
I ordered a package and for some reason it is being sent to the wrong address. I haven't been at the address in about 4 years. All my information on this and PayPal are correct. However it's being sent to that other address. I have tried contacting the seller multiple times about this and have gotten no reply. I contacted fed Ex and they said the seller has to make the change. What can I do?
2 comments
eburtonlab
Mentor2 years agoChanging an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed. By default, the address that appears on your checkout page is the address you have specified as your primary shipping address in your eBay account. If that is not the correct address, you need to change that before committing to the purchase.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
Changing an address stored in the eBay account for future orders:
Go here to update all the various addresses associated with your account, and make sure the correct address is set as your primary shipping address:
https://accountsettings.ebay.com/uas/addresses
comics-scifi-collectibles
Mentor2 years ago@chgal2971 Sorry that this happened.
The seller is required by eBay to ship to the address that is provided on the checkout page. You need to always verify that the address is correct.
The seller can not change the address after the item is shipped per eBay policy.
When/ if the item is returned to the seller then you can make arrangements to pay to ship the item again to the correct address.
Here's how to contact eBay customer service if you wish to discuss this with an eBay employee:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/