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Package delivered after refunded due to USPS losing the package
I was just notified that I received two defects on my account. I sold a phone case, shipped it the next day, and USPS lost it. I then refunded the buyer, giving me a defect for cancelling an order. USPS then found it and delivered it, so then I got a defect for late shipment. However, I never got my money back because I had already cancelled the transaction. I have been trying to contact customer service for the last hour+ and have been spiraling in doom loops both in the chat and on the phone. They won't let me speak to a person. How do I resolve these issues? I want both defects removed, and I want my money back.
1 comment
disneyshopper
Mentor5 months agoHere's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST