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package arrived damaged and empty box
My buyer received his priority mail package. He said looked like it was cut open and taped back together. There was some packing paper in it, but to the item I shipped. How do I handle a refund for this? He did send pictures.
3 comments
stuff4divas
Mentor3 years ago@naysmith761 tell the buyer to open a return this item case for the reason 'damaged' and u let them keep the box and refund them.
see if u can make an insurance claim w the shipping carrier
naysmith761
OP3 years agoThank you. Will ebay give them a complete refund then?
They only received an empty shipping box and some packing paper.
It was insured for $100 with priority mail, but I didn't the extra insurance to cover the total of $350.
wooden_flower
Mentor3 years agoYou owe the buyer a full refund. The insurance is for your protection, so if you did not insure the full amount, the difference is your loss.
File a claim for the $100 at usps.com. Do not make your buyer wait for the claim - you need to refund him now. Ask him to hang onto the package, in case his PO wants to inspect it.