Skip to main content
eBay Community logo
  • Home
  • News & Updates
  • Buying & Selling
    • Buying
    • Selling
    • New to selling on eBay
    • Seller Tools
    • Shipping
    • Returns
    • eBay Advertising
    • Payments
    • Mobile Apps
  • Explore Categories
      • eBay Motors
      • Electronics
      • Collectibles & Art
      • Home & Garden
      • Clothing, Shoes & Accessories
      • Toys & Hobbies
      • Sporting Goods
      • Books, Movies & Music
      • Health & Beauty
      • Business & Industrial
      • Jewelry & Watches
      • Specialty Services
      • eBay Partner Network
      • Accessibility
      • eBay Cafe
      • eBay Live
      • Community Mentors
      • APIs Feedback, Comments and Suggestions
      • Post Order APIs
      • RESTful Buy APIs
      • RESTful Sell APIs
      • Token, Messaging, Sandbox Related Issues
      • Traditional APIs
      • eBay APIs
    • Ask a Mentor
  • About
    • About the Community
    • Share Community Platform Feedback
    • Report eBay Technical Issues
    • About eBay
  • Community Events
    • Events
    • Seller Circle Hosts
    • Seller Circles
  • eBay Help
All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions

Locked

Discussions in this board are limited to the original poster and Community Mentors

  • Buying & SellingChevronRightIcon
  • Ask a MentorChevronRightIcon
Overcharge shipping rate
                 

Shipping rate was adjust to 35.00 but final statement for 106.20. Can’t find any customer service contact. 

scha7685
scha7685
47View listings
Posted 2 years ago·Last reply 2 years ago
                                       
         
3 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
fashionsandbeauty4u

fashionsandbeauty4u

Mentor2 years ago
eCommerce Specialist4814View listings

If this is a FedEx charge there is a known issue. EBay is working to fix it. The should contact you about any adjustments.

                                       
scha7685

scha7685

OP2 years ago
47View listings

eBay already adjust the rate which is slightly higher from the original but on the final statement is 3 times more. There is no eBay customer service contact. Only Q and A listing. 

                                       

Unavailable member

·2 years ago
Their profile isn't available.

@scha7685 

 

RE: Fedex?


If so, try using the customer service link below.

 

The FedEx labels issue appeared to be resolved and eBay didn't need further action from an affected seller. But now, it appears that eBay does need you to contact eBay customer service. Be ready to provide the agent with the info below:

 

Reference ID: ALERT15247

Item ID:

Buyer ID:

Screenshot:

 

>  Contact eBay customer service

 

eBay Technical Issues:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-upd...

                                       
                                                                                 
  •                                                              
  •                                                              
  •