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Over charged for shipping
I sold a little Ukelele Gig-Bag that weighed 6 pounds and they said it weighed 33 pounds and charged me $10 more. Now I can't get to talk to a human about it at EBay and the Chat Assistant is **bleep**ed. Any suggestions?
2 comments
comics-scifi-collectibles
Mentor1 year ago@bat-guitar. Fed Ex and UPS are known to add dimensional weight surcharges. OR a surcharge for irregular shaped packages.
When I have an item that can't ship USPS I use pirateship.com with UPS. Pirateship will help dispute surcharges or file insurance claims if needed.
You can try asking CS to dispute UPS or FedEx for you if you are sure that the package measurements are correct.
Social media agents are the best to ask for help with this.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
rock.star
·1 year agoYou have run up against the oversize up charge.
Don't know whom you ship with but all the services do that .