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Out of $500 for item shipped to the wrong address. Ebay sides with Seller
I purchased an expensive item, and 2 weeks later USPS tracking indicated that item was delivered. It wasn't delivered to my address as confirmed by security camera. Moreover I obtained a letter from USPS that item was shipped and delivered to an address different than mine. After spending hours at USPS, and on call with Ebay reps, I submitted all paperwork including a letter from USPS.I filed a claim with EBAY - Item not received, and provided all information including the letter from USPS. I even called Ebay to make sure they have all information necessary from me. Next day, Ebay closed the case in favor of seller. I called and talked to Ebay, who told me to appeal the decision. I appealed the decision and it was denied again. How is it even possible considering that item was shipped to a wrong address(apparently seller didn't print the label from Ebay, but hand-written my address. Out of $500 and an expensive item. How is it even possible? What next steps would you take?
dryophelia
Mentor2 years ago@raimilk2
Did you pay through PayPal? They offer 180 days of buyer protection.
If you paid with a credit card, they often have extended buyer protection as well.
You must emphasize that this was a ‘fake tracking scam’. Keep that letter from usps handy.
These sellers (often international) get away with this scam because they can prove delivery to your zip code. You need that letter to show it was not delivered to your address.