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Our customer denies receiving their refund from ebay, how can we get proof of the refund provided?
Customer opened a case for item purchased in July 2025, the case was closed and ebay deducted the $1,400 purchase price from our account and stated they have refunded the buyer. The buyer reached out to us today to confirm receiving their replacement item but indicated they had Not received a refund to their account. He is will to pay back the $1,400 purchase price at this point. How can I get ebay to provide proof of refund OR have them reverse this back to us, etc??
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