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Original delivery date missed, now 2 weeks late
Summary: lkori experienced a delay in the delivery of an item purchased on August 28th, with the delivery originally set for September 25th but now delayed to October 8th. Despite contacting the seller about the issue, they were informed that the item was returned accidentally, yet no further updates were provided. lkori is considering requesting a discount as compensation and seeks advice. disneyshopper suggested opening a case in the Purchase History to potentially secure a refund through eBay if the item does not arrive.
Hi,
I purchased an item on August 28th. In the description it said the item would be delivered nearly a month after (september 25th), which i was ok with and accepted as the buyer.
On September 11th or so, the item was packed and tracking information was given to the parcel service (item is being shipped from china).
The item is picked up for shipping the week of the September 25th and I assumed it would be shipped fairly quickly soon after.
Days after the notification, ebay tells me the item is now slated for delivery for October 8th, basically 2 weeks after the original delivery date.
I messaged the seller and told them that I wasnt happy with the situation. They replied once saying the item was accidentally returned back to them. But I was never notified of this. I have messaged them twice after and havent heard from them since.
I accepted the original month long wait for delivery. I'm only upset that the stated delivery date was missed and will now be delayed 2 weeks.
I'm not trying to cause any trouble but, given the situation id be happy with a discount as an act of good faith.
What should I do? Or can I do?
jacbarcollectibles
Mentor1 week agoA lot will depend on what your purchase history shows as the last estimated delivery date for the item. You cannot open an "Item not received" case until one full day after this date and not more than 30 days from this date. What is the last delivery date shown?
As far as any discount this would be up to the seller and not eBay.
disneyshopper
Mentor1 week agoGo to your Purchase History, locate the item and click I HAVEN'T RECEIVED THIS ITEM. The seller will have to provide a tracking number that shows Delivered, or refund in full within 3 days. If no responce, go back to the case after day 3 and click Ask ebay to step in, to force the refund.