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Oriad-15 Vendor promises a 3-year guarantee for its product, but fails to honor it after 30 days.
Bought wired headphones with the vendor's promise of a three-year warranty. When the headphones failed after 30 days, they refused to replace or refund the headphones.
When I contacted eBay, they said they would look into it, and never got back to me. And since then, my product/company review has disappeared.
I even checked on the status of my claim, and there is no record that I filed anything with eBay.
Any advice would help.
1 comment
eburtonlab
Mentor1 year agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.