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Ordered through guest pay
I ordered through guest pay for some seal kits I needed, and the order was placed and payed for received a confirmation email. But since that it's done nothing it's past the day I should've received it by, I made an account shortly after and messaged the seller and no response. Im just at a loss as to what to do about getting a refund? I know ebay has money back guarantee but it was through guest pay and not sure if that applies to that order.
1 comment
jtzvwbug
Mentor1 year ago@wytomk-0
You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived.
The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.
Here's what to do:
You'll receive a confirmation email once you've created the request, which will include a link to view your request details. You can also check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions.
Find Guest Order Details > Find
Once you open the case, be sure to keep track of its status and Ask eBay to step in if/when needed:
From the request details, simply select Ask eBay to step in and help.