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Ordered something, seller took a week to tell me it wasn't in stock -
They then canceled it using the reason 'buyer asked to cancel.' Which is a lie. The seller had to cancel because they didn't have the item in stock.
I know ebay has things on the backend that keep track of when buyers/sellers do things like cancel items, don't pay in time, etc.
Is this going to cause a strike on my account? If so, is there anything I can do about it?
2 comments
woodland_gnome
·3 years agoThe seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
myswere-0
OP3 years agoThank you very much, I submitted a report. I'm less concerned about anything besides making sure there's no strikes against my account. The message record between us is still in my message center, it consists of me asking when they were going to ship as almost a week had gone by, and then them replying that they didn't have the item so they would refund me. I'm glad I checked the cancellation reason because I shouldn't be penalized for something that wasn't my fault.